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Ausbildung career

Telephone Operator (for people with disabilities) Ausbildung in Germany

German name: Telefonist/in (§66 BBiG/§42r HwO)

The Telephone Operator (Telefonist/in) is a 1- to 2-year vocational training program specifically designed for people with disabilities. It takes place in industry and commerce or in specialized rehabilitation facilities, aiming for professional integration and qualification in this communication field. The exact duration and qualification titles may vary depending on the responsible chamber.

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What you do

  • Answering calls and forwarding them to the appropriate persons
  • Providing information to callers and processing inquiries
  • Scheduling and coordinating appointments
  • Taking messages and relaying them verbally or digitally
  • Maintaining customer and employee data
  • Performing simple administrative tasks on a computer
  • Operating the telephone exchange or modern communication systems

Requirements

  • Good verbal communication skills
  • Friendly and service-oriented demeanor
  • Patience and empathy when dealing with callers
  • Basic computer literacy and knowledge of office software
  • Organizational skills and the ability to work in a structured manner
  • Resilience to remain focused during busy periods
  • Willingness to work in a team

Career prospects

  1. 1Employment in secretariats and offices across various industries
  2. 2Work in reception areas of companies and institutions
  3. 3Activity in call centers or customer service departments
  4. 4Further training in commercial or administrative fields (e.g., office management)
  5. 5Specialization in specific communication systems or industries

Open positions

There are no open positions in this career right now. New positions come in several times a day.

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Frequently asked questions

Answers from our data on salary, length, German level and open positions.

How much do you earn in a Telephone Operator (for people with disabilities) Ausbildung in Germany?

Usually 750 to 1,000 € a month. Pay rises with each year of training; the company sets the exact amount.

What German level do I need for a Telephone Operator (for people with disabilities) Ausbildung?

Usually B2 German is enough. It is a guideline: some companies ask for more, some accept less.

What are the requirements for a Telephone Operator (for people with disabilities) Ausbildung?

Good verbal communication skills; Friendly and service-oriented demeanor; Patience and empathy when dealing with callers; Basic computer literacy and knowledge of office software.

Where can I find open Telephone Operator (for people with disabilities) Ausbildung positions?

There are no open positions right now. New positions come in several times a day.

How to apply as a Telephone Operator (for people with disabilities)

Create your German CV, no account needed. Then apply to one of the open positions.

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Career information is based on BERUFENET by the Federal Employment Agency.